It is beneficial if you can book an appointment before coming in to view our jewellery range, however if you would prefer to pop in when you are available, we can certainly work with that. Booking an appointment ensures that we can prepare our team to show you specific products you would like to view, and offer tailored advice in your search for the perfect piece of sapphire jewellery!

If you are not able to come into our Sydney showroom, we can organise a video appointment where our team can discuss and display the product range to you and discuss any queries you may have! Alternatively, we do have a range of stockists around Australia who carry our Sapphire Dreams products. We recommend calling ahead to ensure they have the product you are searching for!

At Sapphire Dreams we have an extensive range of Australian sapphire jewellery pieces, extending beyond our website offering. We also have a large collection of loose Australian sapphires available to craft into bespoke jewellery pieces! 

We are open Monday-Friday, 9am-5pm. If you are unable to come within business hours, our team is happy to work with you, offering a variety of appointment kinds for you to select from!

Absolutely. We have a team of expert gemmologists and jewellery designers here to assist you in crafting your dream bespoke creation. We specialise in crafting jewellery pieces set with ethically sourced Australian sapphires. Our expert team will guide you through the selection of stones, metal, and design details to craft a truly unique piece, ensuring high quality craftsmanship.

Custom designs generally require 4-8 weeks, depending on the complexity of the design and availability of selected stones. Our jewellery designer will ensure your creation is crafted to perfection, and the result will be well worth the wait - a timeless treasure tailored just for you.

Australian sapphires are recognised primarily for their diverse colour range and ethical sourcing. At Sapphire Dreams, we are passionate about showcasing Australia's natural wonders, with Australian sapphires one of many! Australia's mining regulations and requirements are focussed on ensuring fair working conditions, environmental rehabilitation, corporate social responsibility and community relations. We are excited to showcase these beautiful gemstones and educate the public on their ethical and sustainable sourcing!

A Parti sapphire displays two or more colours within a single stone - often blue, yellow, and green - making each gem a one-of-a-kind natural artwork. These exquisite gemstones are popular for bespoke designs, adding a touch of unique sentimentality to your piece, as no other stone presents the exact same colour spectrum.

Yes. Every single sapphire we use is Australian origin, sourced from Queensland or New South Wales, with the larger stones accompanied by an authenticity certificate and certified Australian origin. You can rest assured that when you purchase a sapphire from Sapphire Dreams, it has been mined in Australia.

We offer a lifetime manufacturers warranty on all of our Sapphire Dreams pieces. SGA's lifetime warranty covers the cost of repair for defects resulting from workmanship.All our products are manufactured with the highest quality of materials and expert craftsmanship, with each piece undergoing rigorous quality assurance checks before they are shipped to you. In the rare event that a defect or imperfection is detected, you are invited to send it back to us to be inspected by an SGA jewellery expert.

The jewellery warranty and service policy will remain in place to the client from the date of purchase. The offer is available only on all jewellery sold directly through the SGA’s Sapphire Dreams website. Read our full Warranty Policy here.

At Sapphire Dreams, our pieces have been crafted in either 9ct Gold or 18ct Gold. The easiest way to differentiate the two gold collections is; all of our 18ct pieces showcase white diamonds and Australian sapphires, while the 9ct gold range only features Australian Sapphires.

The carat (ct) refers to the purity of gold used:

9ct Gold contains 37.5% pure gold and is alloyed with 62.5% other metals. It’s affordable and highly durable.
18ct Gold contains 75% pure gold, providing a richer colour and luxurious feel, though it’s slightly softer than lower carats.

Each option suits different lifestyles and price points, making carat choice a key decision in custom and fine jewellery. If you need assistance in deciding the right gold ct for you, contact our team!

Pure gold or 24 carat gold, is naturally soft and malleable, making it unsuitable for everyday wear, especially in rings and fine jewellery. To improve it's durability and retain shape, gold is blended with stronger metals like silver, copper, nickel, or palladium. This alloying process improves strength, affects colour tone, and increases the longevity of your jewellery while maintaining its luxurious appearance.

At Sapphire Dreams, we offer complimentary ring resizing for up to a year after your purchase! At no extra cost, this process can take a few days to finalise, but it is all worthwhile when your ring fits just right. Due to the rare, unique nature of our sapphires, we often carry limited stock, so with the help of our expert jewellers, resizing is easy and ensures your ring is perfect.

We offer complimentary resizing for up to a year after you receive your ring. If it's too large or too small, send it back to us and we'll make sure it fits perfectly this time.

In Australia, we use the UK Ring Sizing system by utilising the alphabet (A-Z) rather than numbers like in the US/EU/Asia. All rings purchased must have a ring size selected. If you're unsure of your ring size, select "unsure". This will prompt assistance from one of our customer service representatives.

Our team is here to help you create the piece of your dreams! We can alter things about our existing designs, such as additions to the style, engraving and size changes. However, if you want larger changes, such as a different metal colour, a different stone, or additional gemstones, we will craft a brand new piece for you, ensuring it is crafted to your exact vision!

Delivery Times

All orders will take between 1 - 7 business days for delivery. If you reside within a capital city, it will take around 1-2 business days. Regional deliveries may take up to 7 business days.

Processing Times

We aim to ship out every order within 3 business days. If your item requires any resizing, it will take 1-2 weeks. If your item requires any customisation, it will take up to 8 weeks. A team member will reach out to you via email to let you know of the timeframes after order.

Delivery Times

All orders will take between 1 - 7 business days for delivery. Delays may occur due to border customs.

Customs Duties and Taxes

Sapphire Dreams is not responsible for any taxes or duties levied by your home country. All fees are payable by the recipient.

Processing Times

We aim to ship out every order within 3 business days. If your item requires any resizing, it will take 1-2 weeks. If your item requires any customisation, it will take up to 8 weeks. A team member will reach out to you via email to let you know of the timeframes after order.

Absolutely! We understand that sometimes gifts are needed at short notice. If you're in a hurry, we can dispatch the piece in its current condition and sample size. After the occasion, you're welcome to return it to us for any modifications you may need - we’ll be happy to adjust it to your specifications.

Yes. All shipping from Sapphire Dreams is completely insured.